Terms and Conditions – ay999 Gaming Platform Pakistan

01 Eligibility & Age Requirement

You must be at least 18 years of age to register on ay999 and to place any bet or participate in any game on the platform. By creating an account, you confirm that you are 18 or older. ay999 does not knowingly permit underage individuals to use the platform. If we have reasonable grounds to suspect that a player is under 18, we reserve the right to suspend the account immediately and withhold any funds pending a review.

Access to ay999 is intended for personal, non-commercial use only. You may not use the platform on behalf of a third party or allow another person to use your account to place bets or access games.

02 Account Registration & Verification

To use ay999, you need to create a single account by providing accurate and up-to-date personal information. You are only permitted to hold one account on the platform. Opening multiple accounts — whether under your own name or using different identities — is a breach of these Terms and may result in all accounts being closed and balances being voided.

When registering, you must provide:

• Your real full name as it appears on your national ID or passport
• A valid and active mobile number (used for account access and verification)
• Accurate date of birth confirming you are 18 or over

ay999 may ask you to verify your identity at any point — particularly before processing a withdrawal or if unusual activity is detected on your account. Verification documents commonly requested include a copy of your CNIC, proof of payment method ownership, or proof of address. Failure to complete verification within a reasonable timeframe may result in account suspension.

You are responsible for keeping your login credentials — username and password — secure. Do not share your account details with anyone. ay999 will not be held responsible for any losses resulting from unauthorised access to your account due to you sharing your credentials or failing to keep them safe.

03 Deposits, Withdrawals & PKR Payments

All transactions on ay999 are conducted in Pakistani Rupees (PKR). There are no currency conversions, and the amount you deposit is the amount that appears in your wallet. Supported payment methods include JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other mobile wallets.

Deposits are generally processed instantly or within a few minutes depending on the method used. ay999 does not charge a fee for standard deposits, though your payment provider may apply their own charges — please check with them before transacting.

Withdrawals are processed to the same payment method used for the most recent deposit wherever possible. Before your first withdrawal, account verification must be completed. ay999 aims to process all withdrawal requests promptly; actual transfer times depend on the payment method and your bank or mobile wallet provider.

• You may only withdraw funds that have been properly wagered in accordance with any applicable bonus conditions
• Withdrawals will not be processed to third-party accounts — the method must be in your own name
• ay999 reserves the right to request documentation confirming the source of funds for large transactions
• Chargebacks and fraudulent payment disputes will result in immediate account termination

04 Betting Rules & Settlement

Sports bets placed on ay999 — whether on cricket, PSL, football, esports or other markets — are governed by the specific rules for each sport and market type. These are displayed within the relevant section of the platform. By placing a bet, you confirm you have read and understood the applicable rules for that market.

General betting rules that apply across all markets:

• All bets are final once confirmed. Bets cannot be cancelled after placement except where ay999 offers a specific cash-out option for that market
• Odds are subject to change up until the moment a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet
• In the event of a match abandonment, postponement or void, bets will be settled according to the specific rules for that sport — in most cases, voided bets are returned as a stake refund
• ay999 reserves the right to void any bet where there is clear evidence of a system error, incorrect odds, or fraudulent activity
• Live in-play bets are subject to a slight delay due to real-time data processing. ay999 cannot be held responsible for decisions made based on slightly delayed live score information
• Maximum payout limits apply to all markets and are displayed within the betting section

PSL and international cricket matches are settled based on the official result as confirmed by the relevant cricket board. Bets on individual player markets (top batsman, top wicket-taker) are settled based on the official match scorecard.

05 Bonuses, Promotions & Offers

ay999 offers welcome bonuses for new players and ongoing promotions tied to sporting events, PSL season, and other occasions. All bonuses are subject to specific terms that are communicated at the time the offer is presented. These terms typically include:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they can be withdrawn as cash
• Expiry: Bonuses and free spins have an expiry period from the date they are credited to your account
• Game contributions: Different game types may contribute at different rates towards wagering requirements — for example, sports bets may contribute 100% while certain slot games contribute less
• Minimum odds: Bets placed using bonus funds may need to meet a minimum odds threshold to count towards wagering requirements

ay999 reserves the right to withdraw, amend or cancel any promotional offer at any time. If there is any evidence of bonus abuse — including using multiple accounts to claim the same promotion — ay999 will void the bonus and any winnings derived from it, and may close the accounts involved.

06 Responsible Gaming

ay999 is committed to promoting a safe and responsible gaming environment. Gaming on this platform is intended to be entertainment — a way to engage with the sports and games you enjoy — not a method to generate income or recover financial losses.

We encourage all players to:

• Set a clear weekly or monthly budget before starting any gaming session and stick to it
• Take regular breaks and avoid extended gaming sessions
• Never bet more than you can comfortably afford to lose
• Avoid chasing losses — if a session is not going your way, step away
• Keep gaming in perspective as one form of entertainment among many

ay999 provides account-level tools to help you stay in control, including the ability to set deposit limits, session time reminders, and a self-exclusion option that lets you temporarily or permanently close your account. These tools are available in your account settings and our support team can assist you in setting them up.

If you feel your gaming habits are becoming difficult to manage, please visit our Responsible Gaming page for guidance and self-assessment resources.

07 Player Conduct & Prohibited Activities

When using ay999, you agree to behave in a manner that is fair, honest and respectful towards the platform and other players. The following activities are strictly prohibited and will result in immediate account suspension and possible forfeiture of funds:

• Using automated software, bots, scripts or any artificial means to place bets or interact with the platform
• Exploiting software bugs, errors or loopholes to gain an unfair advantage
• Colluding with other players to manipulate the outcome of any game or bet
• Using fraudulent or stolen payment methods for deposits
• Providing false information during registration or verification
• Attempting to launder money or use ay999 for any financially illegal purpose
• Opening multiple accounts to claim duplicate bonuses or circumvent any restriction placed on your account

ay999 uses automated monitoring tools to detect unusual betting patterns, irregular account activity and potential fraud. Where suspicious activity is identified, we reserve the right to suspend an account, withhold winnings and refer the matter for further investigation without prior notice.

08 Intellectual Property

All content on ay999 — including but not limited to the brand name, logo, website design, graphics, text, game interfaces and software — is the intellectual property of ay999 or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, modify, display or create derivative works from any content on ay999 without prior written permission. Scraping data, reverse engineering any part of the platform or using ay999 content for commercial purposes is strictly prohibited.

09 Limitation of Liability

ay999 provides the platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate and functional at all times, we cannot guarantee uninterrupted access or that the platform will be entirely free from errors.

To the fullest extent permitted, ay999 will not be liable for:

• Any loss of funds resulting from unauthorised access to your account where you have failed to protect your login credentials
• Losses resulting from interruptions to service due to maintenance, technical issues or circumstances outside our control
• Incorrect information you provide during registration or transactions
• Delays in payment processing caused by third-party payment providers such as JazzCash, Easypaisa or banks
• Any indirect, consequential or incidental losses arising from your use of the platform

10 Privacy & Data

Your personal information is collected and used in accordance with the ay999 Privacy Policy, which forms part of these Terms. By using the platform, you consent to the collection and processing of your data as described in that document.

In summary, ay999 collects the information you provide during registration and transactions, usage data generated while you interact with the platform, and, where required for verification purposes, identity documents. We use this data to operate your account, process payments, comply with our security obligations and improve the platform. We do not sell your personal data to third parties.

11 Changes to These Terms

ay999 reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. Continued use of the platform after changes are published constitutes your acceptance of the updated Terms.

For significant changes that materially affect your rights, ay999 will make reasonable efforts to notify registered players — for example, via an in-platform notification or email to the address on file. However, it remains your responsibility to review these Terms periodically to stay informed of any updates.

12 Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, the ay999 support team is available around the clock. You can reach us through the live chat feature inside the platform or via our support email displayed in the footer of this page.

For account-specific queries — such as verification requests, withdrawal questions or bonus terms — please have your registered mobile number ready when contacting support so we can assist you faster.

If you wish to make a formal complaint about the ay999 service, please submit it in writing to our support team. We aim to acknowledge all complaints within 24 hours and resolve them within five working days wherever possible.